Refund Policy
Last updated: November 2025
The Short Version
Try it for 90 days. If it doesn’t help your family, we’ll refund you.
No hoops. No guilt trips. No fine print designed to trap you.
That’s it.
Why 90 Days?
You’re tired of courses that collect dust. Programs that promise everything and deliver nothing.
We get it.
So here’s the deal: Use any WiseFamilies course or program for 90 days. Actually try it. If it doesn’t work for your family, we’ll refund you.
Simple.
How to Get a Refund
Email us at support@wisefamilies.co within 90 days with:
- What you bought
- What didn’t work (helps us improve — optional, not required)
- Whether you want a full refund or to try the updated version when ready (with 50% refund now)
We’ll process your refund within 5 business days.
No interrogation. No twelve-step form. Just an email.
If Something’s Broken
Video won’t play? Download failed? Page showing an error?
Email us immediately. We’ll fix it or refund you same day.
This includes:
- Digital downloads that won’t open
- Video content that won’t load
- Anything that doesn’t match what we promised
Screenshot optional. Quick description works fine.
Subscriptions & Memberships
Cancel anytime before your next billing date — future charges stop immediately.
Already paid for this month? We don’t refund partial months unless there’s a technical issue or Australian law requires it.
To cancel: Email support@wisefamilies.co or use the link in your account.
Bundles & Special Offers
Same 90-day guarantee applies.
One exception: If you’ve downloaded everything and changed your mind, we can’t refund that. But we’ll always listen to your feedback for future updates.
When We Can’t Refund
We can’t refund:
- Partial subscription months after you’ve had access
- Purchases made more than 90 days ago (unless Australian Consumer Law requires it)
- Fully downloaded bundles where you’ve changed your mind (not a tech issue)
What We’re Actually Trying to Do Here
We’re not here to trap you into buying something that doesn’t help.
We’re building this with families like yours, learning what works, updating what doesn’t, and making this better as we go.
If we didn’t help you navigate AI and screens without losing your mind, tell us.
We’ll either fix it or give you your money back.
Get Help
Something not working? Confused? Just need to talk to a human?
Email: support@wisefamilies.co
Response time: Within 48 hours (weekdays). Usually faster.
Legal Requirement (Australian Consumer Law)
This policy complies with the Australian Consumer Law (Competition and Consumer Act 2010).
Nothing here limits your right to a refund, repair, or replacement when products are faulty, unsafe, or misrepresented. If you’re in Australia, you have additional consumer rights we can’t exclude.
We honor them.
Bottom Line
We’re building this to help families, not profit from them.
If something isn’t working, tell us. We’ll find a fair solution.
That’s the deal.
